Privacy Policy

This policy applies to the Unelo mobile app, unelo.app, and related translation services. The service provider is identified as Unelo.

For privacy questions, data-rights requests, or complaints, contact chuangfengtech@gmail.com.

Depending on the features you use, we may process account or service identifiers, device and preference information, submitted text, audio and photos, live-interpretation transcripts, recognized photo content, translations and AI explanations you request, usage and diagnostic data, subscription or transaction verification data, and communications with support.

Do not submit content you have no right to process. Unless necessary, avoid passwords, payment-card details, government identifiers, medical records, or other highly sensitive information.

We process data only as reasonably necessary to provide translation and related features, maintain accounts and subscription benefits, improve reliability, handle support and rights requests, prevent fraud or abuse, and comply with legal obligations.

Unelo sends the text, audio, photos and recognized content you provide to OpenAI for translation, speech recognition, image understanding and AI explanations you request. The app obtains your consent before sending content for the first time.

Translation history is stored on your device. Unelo servers cache necessary data only briefly to process requests or recover results; this data is not retained permanently.

OpenAI API data is not used for model training by default, but this does not mean zero retention. OpenAI may retain data depending on the features and settings used. Abuse-monitoring logs are retained for up to 30 days by default, with longer retention possible for legal or safety reasons.

OpenAI API data policy

Subscriptions and payments are handled by the app marketplace. Unelo may receive transaction and subscription status needed to maintain benefits, restore purchases, process refunds, or meet accounting obligations, but does not directly receive your full payment-card details.

To protect fair and secure access, we may use platform-provided device verification and limited protected device, network, or usage signals to assess trial eligibility and prevent fraud, duplicate claims, or large-scale abuse.

We share data only as necessary with these categories of recipients: app marketplace and payment services, cloud hosting and data services, network and security services, AI processing services, and vendors supporting subscriptions, customer care, or operations.

Recipients must process data according to their role, agreements, and applicable law. We do not sell or rent personal data or use translation content for third-party targeted advertising.

In Settings → Data Management, you can clear local history, withdraw consent to AI data processing or delete your account. After withdrawal, new AI requests will no longer be accepted; content already sent may finish processing. Clearing local history does not also delete data retained by OpenAI under its policy. Deleting your account or the app does not cancel an Apple subscription.

Subject to applicable law, you may request access, correction, deletion, restriction, consent withdrawal, or objection. Some rights may be limited by identity verification, technical feasibility, or legal exceptions.

You may also stop using the service or contact chuangfengtech@gmail.com to submit a request.

We use reasonable technical and organizational safeguards, but no network or storage system can guarantee absolute security. Providers may process data outside your country or region, subject to safeguards required by applicable law.

Unelo is not specifically directed to children under 13. Where local law requires a higher consent age, minors should use the service with a parent or guardian.

We may update this policy as the service or law changes. We will provide reasonable notice of material changes and show the latest date on this page.